Order by 1pm for Next Day Delivery Mon – Fri

Official supplier of Siemens equipment

Return Policy

1. Refund requests must be made within 14 days of the delivery date. After 14 days from
the delivery date you must contact Comtherm Ltd Customer Service to determine the best course
of action. Comtherm Ltd will not issue refunds for products purchased through other entities,
such as distributors or retail partners. Defective units are covered under Comtherm Ltd’s one year
limited warranty policy will be replaced at Comtherm Ltd’s cost. See “Returning Products
Under Warranty,” below, for information on warranty returns.


2. A copy of the Comtherm Ltd credit card purchase receipt, and a copy of the original
Comtherm Ltd invoice may be requested prior to Comtherm Ltd Customer Service issuing a Return
Authorization.


3. Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. Comtherm Ltd reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.


4. A Return (R) Number must be obtained prior to returning the product;
to request an R Number, please email accounts@comtherm.co.uk or call (+44/0) 1905 775783, and provide the following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
Product Code (as stated on Delivery Note)


5. Upon written receipt of the R Number, send the product to:
Comtherm Ltd
Attention: Non-Warranty Returns Department
R# [R Number]
Comenco Works, Union Lane,
Droitwich, Worcestershire WR9 9AZ


6. Please clearly mark with the R Number on the outside of the package.


7. A copy of the Comtherm Ltd credit card purchase receipt, and a copy of the original
Comtherm Ltd invoice should be placed inside the return package so that it is easily visible.


8. Products received without an R Number and the required documentation as
specified above may not be accepted or processed for return.


9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.


10. You may be responsible for shipping costs for returning the product to Comtherm Ltd. Product should be shipped so that it can be tracked and/or insured; Comtherm Ltd is not responsible for products lost or damaged during return shipment.


11. Returns may be subjected to a 10% restocking fee. Shipping charges may be non-refundable.


12. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to the above criteria. If you do not receive credited funds within the 5 days, please contact customer services on (+44/0) 1905 775783.

Returning Products Under Warranty

1. Defective products are covered by Comtherm Ltd’s one-year limited warranty policy.


2. A Return (R) Number must be obtained prior to returning the product;
to request an R Number, please email or call (+44/0)1905 775783, and provide the
following information:
Name
Address
Phone
Reason for Return
Date of Purchase
Place of Purchase
Product Code (as stated on Delivery Note)


3. Upon receipt of the R Number, send the product to:
Comtherm Ltd
Attention: Warranty Return
R# [R Number]
Comenco Works, Union Lane,
Droitwich, Worcestershire WR9 9AZ
(You have up to 30 days from Comtherm Ltd issuing your RA number to return your product to
our facility. Products received after the 30 days may be returned to you.)


4. The R Number must be clearly marked on the outside of the package.


5. A copy of the credit card receipt, and Comtherm Ltd invoice if applicable, must be placed
inside the return package so that it is easily visible.


6. Products received without an R Number and the required documentation as
specified above may not be accepted or processed for return.


7. Products received that do not meet the above return criteria may be returned to you
via ground shipment.


8. You may be responsible for shipping costs for returning the product to Comtherm Ltd’s
Milpitas, CA warehouse. The product should be shipped so that it can be tracked and/or
insured; Comtherm Ltd is not responsible for products lost or damaged during return shipment.

About Comtherm Ltd

Established in 1974, Comtherm Ltd has over forty years of experience in the design, manufacture, installation and commissioning of industrial combustion equipment for the commercial, industrial and process heating markets.

Learn More >

Full Burner & Combustion Systems

An extensive range of industrial burners and process air heaters are manufactured. Combustion equipment can be specifically designed to meet the needs and requirements of individual customers.

Contact Sales >

Contact Comtherm Ltd

An extensive range of industrial burners and process air heaters are manufactured. Combustion equipment can be specifically designed to meet the needs and requirements of individual customers.

All Contact Details >